PRODUCT RETURN AND REFUND POLICY

Last updated: August 24, 2026

1. Defective or damaged goods

"Happy Treat" strives to ensure that every order reaches the Buyer in proper quality and condition.

If you receive a product that is defective, damaged, or past its expiration date, please inform us via email at etaurinas@taurinas.lt no later than 2 business days after receiving the order.

A product is considered defective if its quality does not meet standard requirements, for example:

• altered or unusual taste;
• altered color;
• the product is spoiled;
• the product has other obvious quality defects;
• the product is damaged;
• the product is past its expiration date at the time of receipt.

  To assess the situation, we may ask you to provide the order number, photos of the product and its packaging, and a brief description of the defect.

  2. Opened food products

  As a general rule, opened food products are not accepted for return or refund.

  However, if an opened food product is defective—for example, if its taste or color has changed unusually or the product is spoiled—we will accept it for review.

  In such cases, the Buyer must contact us via email at etaurinas@taurinas.lt, provide photos of the product and its packaging, and describe the observed defect.

  If the product is deemed defective, the Buyer may be offered one of the following solutions:

• a refund for the defective product; or
• replacement of the defective product with an identical or equivalent product.

3. Refunds

Refunds are issued only for products deemed defective, damaged, or expired at the time of receipt.

Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed with the Buyer.

4. Damaged products

If a product was damaged during transit, please notify "Happy Treat" as soon as possible via email at etaurinas@taurinas.lt and provide photos of the product and its packaging.

After assessing the situation, we may offer to replace the defective or damaged product or refund the amount paid for that specific product.

5. Contact Information

Please contact us regarding defective, damaged, or expired products:

UAB “Taurinas” / “Happy Treat”
Email: etaurinas@taurinas.lt
Address: Trakų St. 25, 76290 Šiauliai, Lithuania

This policy applies in conjunction with the “Happy Treat” Terms of Service and Privacy Policy. Where mandatory consumer protection requirements apply to a specific case, the provisions of applicable legislation shall prevail.