DELIVERY POLICY

Last updated: August 24, 2026

This Delivery Policy applies to all orders placed in the "Happy Treat" online store, operated by UAB "Taurinas".

1. Order Preparation

Once we receive the order and payment, we begin preparing it for delivery.

Orders are typically prepared and handed over to the delivery service within 1–3 business days.

If order preparation takes longer due to a high volume of orders, product shortages, technical issues, or other unforeseen circumstances, we will inform the Buyer whenever possible.

2. Delivery methods and timeframes

We use courier and parcel delivery services of our choice to deliver orders.

Available delivery methods, their costs, and estimated delivery times are displayed when placing the order, prior to payment.

Delivery time may depend on:

• the selected delivery method;
• the delivery address specified by the Buyer;
• the time the order is placed;
• weekends and public holidays;
• courier operating conditions;
• other circumstances beyond the Seller's control.

The indicated delivery times are estimates; therefore, in some cases, delivery may take longer.

3. Delivery Cost

The delivery cost is calculated based on the order's weight, size, the chosen delivery method, and the delivery location.

The exact delivery cost is displayed to the Buyer before the order is confirmed.

If free delivery applies, the terms of such a promotion are specified on the Website or at the time the order is placed.

4. Delivery Address

The Buyer is responsible for providing a correct and complete delivery address and contact information when placing the order.

If the Buyer provides an incorrect or incomplete address resulting in a failed delivery, additional re-delivery costs may be charged to the Buyer.

If you notice that you have provided an incorrect delivery address for your order, please contact us as soon as possible via email at etaurinas@taurinas.lt.

5. Receiving the Shipment

Upon receiving the shipment, the Buyer should inspect the packaging to ensure it is not visibly damaged.

If the packaging is damaged or there is reason to believe the goods may have been damaged during transit, we recommend taking photographs and contacting Happy Treat as soon as possible.

Further information regarding the return of defective or damaged goods can be found in our Returns and Refunds Policy.

6. Delivery Delays

Happy Treat makes every effort to ensure orders are delivered within the specified timeframes.

However, delivery times may be extended due to circumstances beyond the Seller's control, including courier service disruptions, adverse weather conditions, public holidays, technical issues, high shipment volumes, or other force majeure events.

If we become aware of a significant delay in the order, we will endeavor to inform the Buyer.

7. Unsuccessful delivery

If the courier is unable to deliver the shipment due to the Buyer's fault—for example, if the Buyer provided an incorrect address or phone number, or is unavailable—the shipment may be re-delivered or returned to the Seller, in accordance with the specific delivery service's rules.

Costs associated with re-delivery—if incurred due to incorrect information provided by the Buyer or other reasons beyond the Seller's control—may be payable by the Buyer.

8. International order delivery

If delivery to other countries is offered on the "Happy Treat" website, the available destination countries, delivery methods, costs, and estimated timeframes will be indicated at the time the order is placed.

The Buyer is responsible for ensuring that the ordered goods can be legally imported into the selected country.

Additional customs duties, import taxes, or other charges imposed by government authorities—if applicable—may not be included in the order price and may be the Buyer's responsibility.

9. Contact Information

If you have questions regarding order delivery, please contact us:

UAB “Taurinas” / “Happy Treat”
Email: etaurinas@taurinas.lt
Address: Trakų St. 25, 76290 Šiauliai, Lithuania

This Delivery Policy applies in conjunction with the “Happy Treat” Terms of Service, Privacy Policy, and Return and Refund Policy. Where mandatory consumer protection requirements apply to a specific case, the provisions of applicable legislation shall prevail.